Customer Service

Pestemal LLC Shipping and Returns

We hope you love shopping with Pestemal LLC. Here are our shipping and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Pestemal LLC late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

Shipping and Delivery
Merchandise total *STANDARD
5—7 day shipping **
2—3 day shipping **
Next business day **
Up to $200 $8.95 $12.95 $33
$200.01—500.00 $21 $31 $38
$500.01—1000.00 $29 $39 $46
Over $1000.00 $34 $44 $51

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your Pestemal LLC order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Clearance items cannot be returned. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise.

If your item has been damaged in some way and you would like to request a refund or replacement, please contact our customer service department for further instruction on whether or not a refund or replacement is possible.

If you’re not absolutely satisfied with your purchase, you may return unused items for a full refund within 14 days of receipt. Return orders over 14 days are available for store credit or exchange only.

Please be aware that our products are hand loomed and there may be some variances in color and some loom inconsistencies. This is normal and to be expected with hand-loomed products. If you feel the product is damaged, please contact our customer service department for further instruction and to arrange a refund or replacement if possible.

Please note that unless we have made a mistake, the customer is responsible for the return shipping fees and will not be reimbursed. All returns (unless we made a mistake) are subject to a 20% restocking fee.

Returning Gifts

When returning a gift, a Pestemal LLC Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Pestemal LLC store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Pestemal LLC Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Pestemal LLC order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Pestemal LLC to process your return.

Return Address

Attn: Returns Department 
Pestemal LLC
65 Railroad Avenue
Unit 5-A
Maywood, NJ,07607

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